FasTrax Solutions - Product Documentation
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FasTrax POS Lifeline Documentation

FAQ

Q – Where can I find the Local IP of my main FasTrax machine?

A - This is found by performing "ipconfig" in the command prompt window of the main (DB) machine

  1. In the search/run window, enter "cmd" then press the enter button
  2. The black, command window will open
  3. Type "ipconfig" and press the enter button
  4. The local IP will be displayed with the Default Gateway and DNS.

Q - Receiving an "unable to connect to server/host" error.

A - Confirm HH is connected to wireless network.

 

Q2 - I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:

A - Confirm the "FireWall" on the main DB machine is not turned on

  • If FireWalls are enabled intentionally, ensure exceptions are properly set

 

Q3 - I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages.

A - In "FasTrax Configure" check and change the server/host URL to be the correct local IP for the main machine of the store.

After establishing the correct Local IP, open the "FasTrax Configure" utility on the HH. This should be on the HH Desktop or can be found the "FasTrax" folder using the HH File Explorer. Enter the correct Local IP in the section titled "Server IP Address". Choose "Update" and close the Window if applicable.