Keeping Your Touch Screen Devices Sanitized During the COVID-19 Outbreak in the United States

For those companies in the retail industry who have been permitted to remain open during the pandemic because they offer life-sustaining products such as convenience stores, grocery stores, pharmacies, etc it’s business as usual. Now more than ever it is important to constantly clean and sanitize your in-store touch screen devices to reduce the risk of spreading infection.


Here’s our guide to properly cleaning a touch screen device:

What you Need:

  • Microfiber or lint-free cloth

  • Cleaning solution of 80% alcohol, 20% water

Step-by-Step Process for Cleaning Your Touch Screen Devices

1. Power off the device and disconnect it from the outlet.

This step is important to prevent any damage to your device(s). Once unplugged, touch any metal part of the case to drain any residual static electricity form the PC or Kiosk. For any other device, you can tap the edge of the device (not the screen), and wait a few minutes before proceeding to the next step. Any residual static electricity could shock you or do permanent damage to the device you are cleaning.

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2. Moisten your microfiber or lint-free cloth with the cleaning solution.

DO NOT spray the cleaning solution directly on the screen. This is crucial to prevent any black spots from appearing on the touch screen as the liquid could enter the corners or thin-layers of your device. You should never use an ammonia-based glass cleaner on your touch screen. This includes Windex or any other typical glass-cleaner. The use of an ammonia-based glass cleaner on a touch screen device could potentially destroy the screen and cause permanent discoloration and could even result in the screen not working properly.


3. Wipe the touchscreen of your device in a circular motion to remove any residue or dirt from the glass.

Apply gentle pressure as you complete this step to prevent scratching. The circular motion will reduce streaking and ensure that you cover 100% of the screen. Think of it as buffing your weekend-driver, you want to be gentle and cautious.

4. Use a dry area of the same cloth, or a different microfiber cloth to dry the screen of your device.

It’s important to not dry your screen with paper towels, tissues, or toilet paper (because we all know how scarce this is to find nowadays). The use of these items could cause scratches in your touchscreen. You should always use a dry, clean, microfiber or lint-free cloth to dry your screen. If necessary, you could use a soft brush to remove any dirt from between the glass screen and bezels.

5. Reconnect your device to the outlet and power on the device.

Once you are certain that your device screen is completely dry, you can plug in and power on the device.


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Frequently Clean and Sanitize Your Device(s)

During flu season, and national pandemics, such as COVID-19, it’s critical that you sanitize your in-store touchscreen device(s) as often as possible. For devices that staff members use frequently during their shift, consider cleaning them after each shift. For POS systems that are used by several staff members during the workday, consider assigning one employee to a specific device (if applicable), if you cannot do this, you can require that employees use protective touchscreen-compatible gloves while using the POS system. Finally, for fixed-terminals such as self-service kiosks that different customers use throughout the day, consider cleaning as often as possible. Additionally, you could provide customers with protective gloves/hand-sanitizer while using the kiosk, or if possible, discontinue the use of the kiosk during the pandemic.

As a self-sustaining retailer, it is important to do your part in preventing the spread of the virus. Follow the steps outlined above throughout the day to keep staff members and customers safe and healthy.


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Enhance communication and actively engage with your customers while they are at home during these times. Utilize Loyal~n~Save’s mobile app notifications and email abilities to update them on announcements such as area news and events, suggestive how-to’s (like the one included in this newsletter!), store hours and schedules (drive-thru is open!).