For businesses of all industries, the lifeblood of daily operations will always be the hardware and software used. Whether you're running a national fast food chain, managing a warehouse or multi-location distribution center, or simply opening your first retail store, as a business owner it's imperative that you choose the best technical gear and I.T. systems in order to function efficiently.

If you invest in hardware and software that cannot meet your operational needs, or worse, discover that your I.T. systems are glitchy, prone to cyber attack, and otherwise problematic, then you'll end up wasting time and money trying to solve technical problems. This could quickly overwhelm your in-house I.T. staff, interrupt business operations, and cause a loss in revenue.

The first step you must take to secure the ongoing success of your business is invest in the right hardware and software; and the hardware and software won't be right unless it comes with technical support. When you supply your employees and in-house I.T. staff with the technical resources and solutions that are designed to ensure the integrity of the hardware and software you've installed, you will empower your team to identify issues before they take root, which can save your business from technical downtime and disaster.    

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Regardless of the nature of your unique business, common operational areas that require hardware and software include:

  • • Networking of computers and printers
  • • Telephone and voicemail systems
  • • Point of sale systems
  • • Inventory and warehouse management tools
  • • Customer loyalty rewards programs
  • • Digital signage systems
  • • Customer relationship management systems

    FTx Solutions offers total enterprise hardware and software to power all areas of your business no matter what the industry or whether you function as B2B, B2C, or both. Most importantly, all of our solutions come with Lifeline Support. In this article, we'll go over the I.T. operational areas that FTx supports with Lifeline as an extension of the hardware and software we provide. If you've recently invested in our business solutions and you'd like to get the most out of the technical support services we offer, then the information we've compiled here is for you.

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POS Lifeline Support

The FTx Point of Sale Solutions comes with fully integrated hardware and software systems to get your retail store up-and-running smoothly. Our retail automation system utilizes a user-friendly touchscreen interface with an intuitive design to make training new cashiers quick and easy. You can customize each screen, nest multiple items in a single button, and make transactions fast and simple. With features including time clock, biometric security, data reporting, and many others, our software and hardware solutions will cover all of your POS needs.

When you invest in FTx POS, Lifeline Support will be at your fingertips to assist you in setting up all systems and help you get the most out of this software. Our POS video tutorials provide excellent tools to assist you in every aspect of your point of sale operations, and Lifeline comes with a POS product FAQ and additional documentation to keep you fully informed.

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.     

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the POS Lifeline Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

FTx Cloud POS Support

Want to go totally virtual? Our Cloud POS system is ideal for maintaining a fully-functioning point of sale system that's also fully mobile. Perfect for retailers who attend pop-up markets and fairs, and do seasonal business, FTx Cloud POS is like having a complete brick-and-mortar POS system in your back pocket.   

If you opt for our Cloud POS solutions instead of our regular Point of Sale package, you will receive all of the features of the regular POS and will have access to video tutorials to guide you as you use our online, cloud-based POS system. Additionally, you can review the product FAQ and documentation in order to make an informed decision about our Cloud POS Support.

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.    

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the FTx Cloud POS Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

AdPro Lifeline Support

AdPro is FTx's free graphic design software that can be used to create stunning visual content for your in-store digital signage, social media posts, email newsletter banners and images, and all marketing content for your promotional needs. Unlike professional graphic design software that requires expert-level skills and training, AdPro was developed for business owners and novices who want professional-looking results without having to take an educational course in graphic design. Our user-friendly software is cloud-based and includes a growing library of industry-specific templates and pre-made designs.

AdPro Lifeline Support comes with interactive video tutorials to walk you through using the software so that you can create marketing materials on par with professionally trained graphic designers. Read the AdPro product FAQ and other documentation to learn about our software specifics.

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.    

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the AdPro Lifeline Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

Warehouse Lifeline Support

If you own, manage, and operate a warehouse or distribution center with multiple fulfillment locations, then you know that handling every facet of day-to-day operations can be a complex undertaking, even when the right hardware and software solutions are in place. FTx Warehouse offers superior inventory management tools to accurately track your inventory and automate your daily warehouse operations, even if you oversee many warehouse locations across state lines.  

As comprehensive as our Warehouse hardware and software solutions are, the Lifeline Support we offer is equally comprehensive to help you get the most out of every system you've invested in, including Handheld, by providing easy-to-follow instructions. Watch our ever-growing library of video tutorials in order to understand how to use all features of our software, and be sure to read the Warehouse product FAQ and additional documentation

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.    

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the Warehouse Lifeline Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

Loyalty Lifeline Support

FTx Loyalty is a customer loyalty rewards program that easily integrates with any retail POS system. Create as many loyalty campaigns as you want, track the purchase history of loyal customers, and reward them with points. You can whitelist certain items that are eligible for points and blacklist items, making them ineligible. FTx offers three loyalty solutions--FTx Integrated Loyalty, FTx Enhanced Loyalty, and FTx Cloud Loyalty.

No matter which loyalty solution you go with, you will have all access to our Loyalty Lifeline Support to assist you every step of the way, from setting up your loyalty program, to launching promotional campaigns, to analyzing campaign reports as part of assessing campaign success. Check out our loyalty video tutorials, product FAQ, and other informative documentation, all of which will help you get the most out of FTx Loyalty.

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.    

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the Loyalty Lifeline Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

Digital Signage Support

The FTx Digital Signage system includes hardware and software solutions so that you're equipped with the means to create and generate eye-catching content with AdPro that can then be deployed across the digital screens within your retail store. Using our user-friendly Control Center software, you can schedule digital content according to times of the day via dayparting, and days of the week, too. With POS integration, you can automatically update prices to your digital signage in real-time. And if you manage multiple stores, the Mass Update feature will allow you to add or update your promotions for all locations in just one click.

FTx Digital Signage connects to your stores' screens via external Android Media Players that require a HDMI port and their own power source. But don't worry, we have you covered in all areas, plus with FTx you can rest assured that your digital signage will be PCI compliant. We will never leave you in the dark, which is why our Digital Signage Support includes video tutorials, product FAQs, and further documentation to keep you learning and in the know. 

If you still need assistance outside of these technical resources, you can always submit a ticket to get one-on-one, real-person technical support.     

To Submit A Ticket: scroll midway down the Lifeline Support page until you see the Digital Signage Support icon. When you place your cursor over the icon, you will see four small boxes appear. The bottom-right box, once you've placed your cursor over it, will show the option to Submit A Ticket.

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FTx Lifeline is a full suite of technical and procedural resources designed to ensure your business's ongoing success. Having FTx Lifeline is like having an in-house staff of I.T. support specialists. You will have access to technical experts who are equipped to quickly solve I.T. problems, should you experience issues with either the hardware or software you purchased through us. Our technical analysts will be ready to efficiently diagnose and resolve your I.T. issues, no matter what time of day, night, or holiday, so that you will never be left to deal with technical problems on your own.

If you would like to learn more about FTx Enterprise Solutions and FTx Lifeline, our specialists are available to answer all of your questions.