Pricing Exceptions are a simple and intuitive way of further implementing pricing control over items in your corporate price book. Like with Pricebook Zones, Pricing Exceptions allow you to manage price points on items in specific stores from your corporate system. Where Pricebook Zones aid you in grouping stores and setting specific prices to each zone, Pricing Exceptions will allow you to dynamically manage specific item prices by each store, not just zones, on a more granular level.
An example of this would be:
When using Pricebook Zones, you have 9 stores. Within your 9 stores, you have broken your retail area into 3 parts, or Pricebook Zones - A, B and C. Out of your 9 stores, 3 are in zone A, 3 are in zone B and 3 are in zone C.
Each of these 3 zones has different retail prices for items -
Zone A - packs of Brand X Cigarettes are $3.50
Zone B - packs of Brand X Cigarettes are $4.00
Zone C - packs of Brand X Cigarettes are $4.50
This means that the 3 stores assigned to zone A sell Brand X for $3.50, zone B stores sell for $4.00, etc.
With Pricing Exceptions, you can further manage Brand X’s price by store, despite zone association.
An example of utilizing Pricing Exceptions in the previous scenario follows -
Store 1, in zone A, needs to price packs of Brand X Cigarettes at $3.35 due to neighboring competition or regional demand.
Instead of changing the entire zone price (or creating a new zone for this one store), set an exception. The other 2 stores in zone A will continue to honor the price of $3.50 for a pack of Brand X while store 1 is able to sell for $3.35.
This also means that store 1 will continue to observe price book changes made for zone A, with the allowance being that of items set to an exception.
This functionality allows your price book to be flexible while providing you a linear form of granular item management. However, Pricing Exceptions are not limited to singular items for singular stores.
If, again using our example above, 1 store from each zone required a unique price for our pack of Brand X, you can set one exception to carry 3 levels, 1 for each store. The stores not assigned an exception will continue to observe their respective default zone prices, happily unaware of any changes!
Please use the following documentation to assist you in creating and utilizing Pricing Exceptions.
The following guide will demonstrate the setup of a singular item, at 2 exceptions for 2 stores as example.