FasTrax POS Lifeline Documentation

When performing a return in the POS with return forms enabled, you will receive the below screen:

This screen allows you to add a new return customer or find an existing one.

1. Search By – This dropdown allows you to search by license #, last name, or phone #
2. For – This is a text box where you input the value you want to search 
3. Find – Press find to search for the value that was input in the “for text box field”
4. Keyboard – Brings up a touch friendly virtual keyboard 
5. New – Allows you to input a new return customer
6. Cancel – Cancels the return process
7. Ok – After selecting the return customer, press ok to process with the return process

If pressing the “new” button to add a customer, you will be presented with the below screen:

1. First Name – The customer’s first name 
2. Last Name - The customer’s last nam
3. Phone # - The customer’s phone numbe
4. Address - The customer’s address 
5. Address Line 2 - The customer’s address for line 2 if required 
6. City - The customer’s city
7. State - The customer’s state 
8. Zip - The customer’s zip code
9. License # - The customer’s driver’s license number
10. Keyboard – Brings up a touch friendly virtual keyboard
11. Cancel – Cancels out of adding a new customer 
12. Save – Saves the new customer 

After either adding a new return customer or selecting an existing one, you next have the screen which asks for return notes

1. Notes – Enter in the reason for return
2. Cancel – Cancels the return process
3. Ok – After entering the reason for return, continues the return process 

The next window is part of the standard return process: return against a receipt or manual item return.