When performing a return in the POS with return forms enabled, you will receive the below screen:

This screen allows you to add a new return customer or find an existing one.
- Search By – This dropdown allows you to search by license #, last name, or phone #
- For – This is a text box where you input the value you want to search
- Find – Press find to search for the value that was input in the “for text box field”
- Keyboard – Brings up a touch friendly virtual keyboard
- New – Allows you to input a new return customer
- Cancel – Cancels the return process
- Ok – After selecting the return customer, press ok to process with the return process
If pressing the “new” button to add a customer, you will be presented with the below screen:

- First Name – The customer’s first name
- Last Name - The customer’s last nam
- Phone # - The customer’s phone numbe
- Address - The customer’s address
- Address Line 2 - The customer’s address for line 2 if required
- City - The customer’s city
- State - The customer’s state
- Zip - The customer’s zip code
- License # - The customer’s driver’s license number
- Keyboard – Brings up a touch friendly virtual keyboard
- Cancel – Cancels out of adding a new customer
- Save – Saves the new customer
After either adding a new return customer or selecting an existing one, you next have the screen which asks for return notes

- Notes – Enter in the reason for return
- Cancel – Cancels the return process
- Ok – After entering the reason for return, continues the return process
The next window is part of the standard return process: return against a receipt or manual item return.
