For Support to assist you with hand held issues, they may be required to access and remote directly into your device. There is an included software client that must be installed to enable this functionality.
From the hand held desktop, double-click the “My Device” icon.
Double-click to open the “Program Files” folder.
Double-click to open the “FasTraxPDA” folder.
Scroll to find the file named “MCAgent_19”. Using your stylus, double-click the “MCAgent_19” file.
After installation is complete, you will see an icon on the taskbar for Soti/MoBi Control.
Using your stylus, touch this icon.
From the new window, choose “Configure”.
This will open the “Config MobiControl” window.
Enter the applicable Device Name for this hand held. Press “OK” when complete. Please include a business name when naming devices. e.g. – Smoker’s Choice HH1