FasTrax Solutions - Product Documentation
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FasTrax POS Lifeline Documentation

FAQ

Q – Is there a limit to how many backups I can create?

A – No, database backups can be created as often as you want, just be aware they do not overwrite each other which could result in large amounts of storage being utilized unless backups are managed.


Q – What should I do if/when performing any of these steps my machine doesn’t restore to normal?

A – Be patient. Some of these steps, depending on the amount of data you are cleansing, could take a few moments to complete. Check the log section for feedback on status. If the log is not indicating a completion, please allow the maintenance to continue. If a completion is signified, but you are unable to interact with your system, please contact FasTraxPOS Technical Support for assistance.


Q – Can I perform this on both my corporate and store(s) databases?

A – Yes, keep in mind that when you perform this at a store, it is only that specific store’s data being trimmed. When you perform this on a corporate database, all stores information is being affected. Some options are only available depending on your database type. Always remember to perform backups before deleting data.


Q – What should I do if I made a backup and noticed that I deleted the wrong information?

A – Contact FasTraxPOS Technical Support. If you made a backup, they can assist with restoring this and setting you back to a state prior to data changes.


Q – What should I do if I did not make a backup and noticed that I deleted the wrong information?

A – Contact FasTraxPOS Technical Support.Your data is redundant, there is a possibility technical support can utilize data from corporate to rebuild your DB.