Q1 – Receiving an "unable to connect to server/host" error.
A – Confirm HH is connected to wireless network.
Q2 – I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A- If FireWalls are enabled intentionally, ensure exceptions are properly set
Q3 - I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A - SQL solution below:
This is found by performing "ipconfig" in the command prompt window of the main (DB) machine
- From the main computer desktop
- In the search/run window, enter "cmd" then press Enter
- The black, command window will open
- Type "ipconfig" and then press Enter
- The local IP will be displayed with the Default Gateway and DNS.
After establishing the correct Local IP, open the "FasTrax Configure" utility on the HH. This should be on the HH Desktop or can be found the "FasTrax" folder using the HH File Explorer.
Enter the correct Local IP in the section titled "Server IP Address". Choose "Update" and close the Window if applicable.
Now, open the FasTraxPSM utility and attempt to connect and sign in to a function.
Q4 – I have confirmed wireless connection as well as I am pointed to the correct server/host IP.
A – Confirm the connection string found in the "webconfig" file (located C:/inetpub/wwwroot/FTCorpWebService) is properly configured.
– SQL path as well as username and password are correct for the DB
– If this has to be edited, make sure to perform a "iisreset" via the windows command line
- Start/Windows button > Run > type "cmd" > press Enter
- This will open a black, command line window
- type in "iisreset", press Enter
- You will see prompts for iis stopping and starting
Check if connection to server is now possible on HH.