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FasTraxPOS software is classified as a partial/supporting/modular application. We do not store credit card numbers within our system. So, while we have met PCI DSS requirements and have shown that we are in compliance with PA DSS (Payment Application Data Security Standards), we are not eligible for listing on the PCI SSC’s website.
A common misconception is that your POS software is responsible to ensure your store’s PCI compliance. PCI compliance goes farther than that. It involves how you manage your network and passwords, among other things.
For further information concerning the requirements to become PCI DSS compliant, please visit https://www.pcisecuritystandards.org/. Please also feel free to check this educational PCI Compliance Package put together by our friends at Smoker Friendly!.
If you have any questions, feel free to contact us at 256-319-3470 Option 1 during our normal business hours; Monday – Friday, 7am – 6pm CST.
To put the HP Barcode Scanner in OPOS mode (when scanning a barcode, the UPC will NOT show in NotePad):
If a customer will utilize the DataLogic Gryphon GD4430 Barcode Scanner, the following steps and drivers are required for installation.
ENSURE SCANNER IS NOT PLUGGED IN BEFORE BEGINNING THE INSTALLATION PROCESS
ENSURE POS IS CLOSED BEFORE BEGINNING THE INSTALLATION PROCESS
The applicable driver’s zip file linked below:
This should conclude the installation of drivers and configuration of the DataLogic Gryphon GD4430 Barcode Scanner. You may now open FasTraxPOS and confirm operation.
Specific operating modes/options are also available with this scanner.
Customers can peruse the included instruction manual and choose the applicable barcodes to enable additional scanner options:
"always on", "stand mode", etc… are examples of these additional options.
Simply scan the code located at the top of each section to “Enable”program mode, scan the applicable function code, then re-scan the top code to “Exit” the program mode.
When attempting to open a FasTraxPOS application (via POS button, Desktop Shortcut or the .exe) you receive a
.Net Framework Error:
*This can also, depending on the version of Windows, be found by typing “%appdata%” into the search box under the "Start" button.
This will take you to the "Roaming" directory; simply back up one directory and double-click "Local".
*These folders/files are safe to delete since they are built when utilities are opened.
Q1 – At the POS when Items are scanned/entered, Discounts on Items are not displayed/credited:
A – Hit the "Sub-Total" button – Discounts are not applied to items until they are sub-totaled.
Q2 – On the POS, when I Sub-Total there is no Discount:
A – Confirm the "System Discount" is properly setup via Director
a. This can be confirmed via Item Details or Mass Updates
Q3 – I have confirmed the System Discount is setup & assigned correctly and I have hit “Sub-Total” but I do not see Discounts:
A – Check that the "Sub-Total" button is properly configured.
Set FasTraxDirectorSettings.ini variable "ZBlind" to "=1" under the [MAIN] section FasTraxDirectorSettings.ini can be found C:/FasTrax/
This will result in a "blind reconciliation".
This means that when Z’s are being reconciled, the expected monetary amounts will not be populated/visible.
The cashier will enter what is in their drawer without suggested register numbers for comparison.
This can be beneficial when attempting to limit or find employee theft.
To prompt the POS Receipt Printer to print a time chit on clock in/out, add/confirm the following settings:
*local/locally – this refers to the actual store Director is located on/being run
If the store is already setup in Director, this means the affected store is not associated to its applicable Pricebook Zone *locally.
For 32 bit machines, simply click the Windows button on the task bar Windows Start Button and type "ODBC" in the Search/Run box; hit "Enter" Then:
Via the store Director, setup a new store called "Corp" as store "0" and enter the Corporate Public IP, check as"Active".
When attempting to understand the reason for current "Quantity on Hand" for items, whether for issues or inventory results, start by using the Item Analysis feature found in Pricebook Item Details.
Find the PLU in question and choose the "Item Analysis" hyperlink.
By checking all actions (Adjustments, Sales, Invoices, Cycle Counts) on the applicable item, you can deduce if an actual inventory issue is present.
Please remember to factor in Purchase/Sub-Unit relations when factoring item counts.
Setup guide for setting up a Honeywell Hand Held.
Q1 – Receiving an "unable to connect to server/host" error.
A – Confirm HH is connected to wireless network.
Q2 – I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A- If FireWalls are enabled intentionally, ensure exceptions are properly set
Q3 - I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A - SQL solution below:
This is found by performing "ipconfig" in the command prompt window of the main (DB) machine
After establishing the correct Local IP, open the "FasTrax Configure" utility on the HH. This should be on the HH Desktop or can be found the "FasTrax" folder using the HH File Explorer.
Enter the correct Local IP in the section titled "Server IP Address". Choose "Update" and close the Window if applicable.
Now, open the FasTraxPSM utility and attempt to connect and sign in to a function.
Q4 – I have confirmed wireless connection as well as I am pointed to the correct server/host IP.
A – Confirm the connection string found in the "webconfig" file (located C:/inetpub/wwwroot/FTCorpWebService) is properly configured.
– SQL path as well as username and password are correct for the DB
– If this has to be edited, make sure to perform a "iisreset" via the windows command line
Check if connection to server is now possible on HH.
Q1 – My Honeywell hand held is randomly disconnecting from my wireless network.
A – Confirm there are no network interruptions.
Q2 – My Honeywell hand held is randomly disconnecting from my wireless network and I have confirmed my Internet/Wireless Network is not the issue.
A – Check a Network setting on the actual hand held
From the Desktop on the HH:
This re-initializes the scanner.
When scanning a barcode, the UPC number is being entered into the field which usually shows button entries/dollar amounts.
Scanning Barcodes enters UPC as though being manually typed-in.
If there is a PLU button already setup, confirm the "ALPHA" setting is set to "False" under the button settings via the POS Editor.
Not receiving data at Corp from Store
Q – I am unable to send Queue changes/updates and/or Messages from my Corporate machine to one of my Stores.
A1 – Verify store is online and has internet/network connection
A2 – Verify IP address at Corporate Director for store is correct
A3 – Attempt connecting to the store’s webservice
A4 – Check the store FireWall settings
A5 – Confirm Port Forwarding at the store is correct
A6 – Confirm the FTCorpWebservices match between Corp and Store(s).
This is a folder located in C:/inetpub/wwwroot
A7 – If the record attempted to be sent is erroring, check the FTCorpWebService.log at the store you are attempting to update. The last line in this file should show the most current (identified by date and time) issue and cause.
This is a folder located in C:/inetpub/wwwroot/ftcorpwebservice/
Download Setup Guide
Run the "Setup.msi" found in:
Also, check the Fingerprint Reader Slow to Open TimeClock solution to confirm settings.
If TimeClock is slow to open when using the Fingerprint reader:
This change will prevent the Fingerprint reader from attempting to check web certificates.
This performance issue is mostly noticed in setups with medium to high security measures (sonic walls, firewalls etc.)
The core item (10 ml or 30 ml) is sold with a qty of 1 and the retail/cost of that item.
We recommend this as your bottle cost and how you inventory the bottles.
A calculated qty of the blended item(s) is sold.
e.g. – for a 10 ml bottle of 12 mg strength using 0 & 24 stock, 5 ml of 0 will be sold and 5 ml of 24 will be sold.
These items have no retail; however, it is recommend to assign cost per OZ for accurate reporting.