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The FasTrax POS software is classified as a partial/supporting/modular application. We do not store credit card numbers within our system. So, while we have met PCI DSS requirements and have shown that we are in compliance with PA DSS (Payment Application Data Security Standards), we are not eligible for listing on the PCI SSC’s website.
A common misconception is that your POS software is responsible to ensure your store’s PCI compliance. PCI compliance goes farther than that. It involves how you manage your network and passwords, among other things.
For further information concerning the requirements to become PCI DSS compliant, please visit https://www.pcisecuritystandards.org/. Please also feel free to check this educational PCI Compliance Package put together by our friends at Smoker Friendly!.
If you have any questions, feel free to contact us at 256-319-3470 Option 1 during our normal business hours; Monday – Friday, 7am – 6pm CST.
Question: Is Fastrax POS compatible with my credit card processor?
Answer: FasTrax is compatible and utilizes Datacap NETePay 5 for integrated credit card processing. As long as your credit card processor is compatible with Datacap NETePay 5, provides a pinpad properly loaded and injected, and there is a Datacap NETePay deployment (the merchant processor can provide the deployment, or it can be purchased from FasTrax), integrated credit card processing would pose no issue. For more details regarding what pin pads and credit card processors are compatible, see this LINK.
By default, the HP imaging barcode scanner requires the user to pull the trigger to scan. However, there are a series of barcodes that can be scanned to enable it to always be on when in the stand. Please scan the barcodes below to enable this, in the proper order of 6-1, 6-2, then 6-1.
When attempting to understand the reason for current "Quantity on Hand" for items, whether for issues or inventory results, start by using the Item Analysis feature found in Pricebook Item Details.
Find the PLU in question and choose the "Item Analysis" hyperlink.
By checking all actions (Adjustments, Sales, Invoices, Cycle Counts) on the applicable item, you can deduce if an actual inventory issue is present.
Please remember to factor in Purchase/Sub-Unit relations when factoring item counts.
After opening and logging into Director, you immediately recieve an error related to .NET framework and missing dependencies
This generally happens after a major Windows update, which for some reason removes a dependency that FasTrax utilizes. This can be resolved by navigating to C:\Fastrax\InstallerFiles\MSChart.exe and running this installer.
When attempting to open a FasTrax application (via desktop shortcut, start menu, or pinned app), you receive a .NET Framework Error
For 64 bit machines, navigate to c:\Windows\SysWOW64\odbcad32.exe and then:
For 32 bit machines, c:\Windows\system32\odbcad32.exe and then:
Below is the setup guide for setting up a Unitech HT682 handheld
Below is the setup guide for setting up a Honeywell Dolphin 6100 Windows handheld.
Via the store Director, setup a new store called "Corp" as store "0" and enter the Corporate Public IP, check as"Active".
Corporate is not receiving sales data from the store
Q – I am unable to send Queue changes/updates and/or Messages from my Corporate machine to one of my Stores.
A1 – Verify store is online and has internet/network connection
A2 – Verify IP address at Corporate Director for store is correct
A3 – Attempt connecting to the store’s webservice
A4 – Check the store FireWall settings
A5 – Confirm Port Forwarding at the store is correct
A6 – If the record attempted to be sent is erroring, check the FTCorpWebService.log at the store you are attempting to update. The last line in this file should show the most current (identified by date and time) issue and cause.
This is a folder located in C:/inetpub/wwwroot/ftcorpwebservice/ and can give details to FasTrax Technical Support to assist.
Q1 – My Honeywell hand held is randomly disconnecting from my wireless network.
A – Confirm there are no network interruptions.
Q2 – My Honeywell hand held is randomly disconnecting from my wireless network and I have confirmed my Internet/Wireless Network is not the issue.
A – Check a Network setting on the actual hand held
Q1 – Receiving an "unable to connect to server/host" error.
A – Confirm HH is connected to wireless network.
Q2 – I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A- If FireWalls are enabled intentionally, ensure exceptions are properly set
Q3 - I have confirmed my HH is connected to my wireless network, but I am still receiving "Unable to Connect to server/host" messages:
A - SQL solution below:
This is found by performing "ipconfig" in the command prompt window of the main (DB) machine
After establishing the correct Local IP, open the "FasTrax Configure" utility on the HH. This should be on the HH Desktop or can be found the "FasTrax" folder using the HH File Explorer.
Enter the correct Local IP in the section titled "Server IP Address". Choose "Update" and close the Window if applicable.
Now, open the FasTraxPSM utility and attempt to connect and sign in to a function.
Q4 – I have confirmed wireless connection as well as I am pointed to the correct server/host IP.
A – Confirm the connection string found in the "webconfig" file (located C:/inetpub/wwwroot/FTCorpWebService) is properly configured.
– SQL path as well as username and password are correct for the DB
– If this has to be edited, make sure to perform a "iisreset" via the windows command line
Check if connection to server is now possible on HH.
From the Desktop on the handheld:
This re-initializes the scanner and it should now scan.
What type of gift cards are usable with FasTrax?
As long as the gift card has a scannable UPC, it would be compatible with FasTrax
When searching or adding loyalty customers, you receive an error message stating "Error Processing Loyalty Request: The request failed with an empty response."