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For your convenience, we offer you the ability to directly submit support tickets. Submitting a support ticket is a quick and easy way to communicate your system issue with our support department. Utilizing this quick and easy tool can save you and your employees valuable time as well as allowing you to document your issue for reference.

Once received by Support, a ticket number is issued and details of the ticket are returned to the email address you provided on the form.

When we receive your ticket, a member of our support staff will review your issue and contact you with a resolution

To help us better assist you, please be very detailed when describing your issue.

If you are able to create screen captures of system errors, please use the "File Attachment" feature on our submission form to include these with your submitted ticket.*

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FasTrax Solutions specializes in Retail POS, Warehouse Management Systems, and Digital Marketing Solutions, as well as Customer Loyalty and Reward Solutions.

Products

FasTrax POS Suite
FTx Digital Signage
FTx AdPro
FTx Warehouse
FTx Loyalty
FTx MSP
FTx LifeLine

Company

About Us
Event Schedule
Careers
Contact Us

Contact Us

Corporate Office
195 Lake Louise Marie Rd
Rock Hill, NY 12775

Technical Campus
29282 Hardiman Rd
Madison, AL 35756

Terms of Use

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the http://www.goftx.com website (the "Service") operated by FasTrax POS, LLC doing business as FasTrax Solutions ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Any abuse or misuse of the Service including spamming are strictly prohibited. Any abusive behavior will result in the immediate termination of your account.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Intellectual Property

Any product names, logos, artwork, and written content that appear on the http://www.goftx.com website are the sole intellectual property of FasTrax POS, LLC DBA FasTrax Solutions. You may not copy or use photos, files, or any other content without written permission from FasTrax Solutions. The use of such intellectual property without written consent may be subject to legal action.

Personal And Financial Information Disclosure

Any personal identifying information which you supply voluntarily through the Service, which may include your name, e-mail address, phone number, or any other information that would readily identify you as the user of this Service is done under your sole discretion. You are under no obligation to supply any personal identifying information, though it may limit or inhibit our ability to respond to your direct inquires.
We will not sell or share your personal information with any company or individual outside of FasTrax Solutions. If, in the unlikely event, that it might become necessary to share your information with any outside party, we would only do so with your express written consent unless we were compelled to share your information in accordance with law enforcement.

FasTrax Solutions or any of its agents shall never ask you to supply payment or credit card information through its website. Should you voluntarily supply any financial information including, but not limited to, credit card numbers, expiration dates, bank names, or routing numbers, FasTrax Solutions accepts no legal responsibility for ensuring the safety of said information. To voluntarily submit your personal or company financial data through this site is done at your own risk and you agree to hold FasTrax Solutions and all of its subsidiaries free and harmless of all liability.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by FasTrax POS, LLC DBA FasTrax Solutions.

FasTrax Solutions has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that FasTrax Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact FasTrax Solutions at (845) 796-3590 or e-mail info@goftx.com.
Privacy Policy

This privacy notice discloses the privacy practices for goftx.com. This privacy notice applies solely to information collected and used by this website. The website goftx.com is owned and operated by FasTrax POS, LLC doing business as FasTrax Solutions.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to the information you voluntarily supply via e-mail, contact form, or through direct contact with you. We will not sell or share this information with anyone outside of FasTrax Solutions.

We will use your information to respond to any requests or inquiries you make through this website. We will not share your information with any third party outside of our organization without your express permission.

The Personal Identifying Information (PII) you voluntarily share with us, either through this website, in person, or through a phone call will be used for the exclusive purposes of assisting you with matters of identifying or recommending any products or services that may of benefit to you and your company, assisting with any technical difficulties you may be experiencing with any of our products, answering any of your inquiries, or sending you blog post articles via an e-newsletter to which you subscribed. You may opt out of FasTrax Solutions e-newsletter via an unsubscribe button on the bottom of the e-mail.

We do not collect credit card or payment information through our website. If you voluntarily supply credit card or payment information such as bank names, account numbers, or routing numbers you do so at your own risk. FasTrax POS, LLC assumes no liability for data breach or misuse of information supplied by you in regard to your personal or business financial accounts.

How To Contact FasTrax Solutions

FasTrax Solutions’ corporate headquarters is located at
195 Lake Louise Marie Road,
Rock Hill,
NY 12775.
If you have any questions about the privacy policy, you can contact our headquarters at (845) 796-3565 or at info@goftx.com.
Sitemap
1 Company

1.1 About Us More about our company

1.2 Event Schedule Come see a live demo.

1.3 Careers Join our team.

1.4 Blog Get on the FasTrax!

1.5 Contact Us Send us a message.

2 Products

2.1 FasTrax POS Suite

2.1.1 FasTrax POS Software

2.1.2 Director

2.1.3 Lottery

2.1.4 HandHeld

2.1.5 Timeclock

2.1.6 FasTrax Biometric Security

2.1.7 FasTrax POS Hardware Solutions

2.1.8 FasTrax Uplift

2.2 FTx Digital Signage

2.3 FTX AdPro

2.4 FTX Warehouse

2.5 FTx Loyalty

2.5 FTx MSP

3 FTx Control Center

4FTx Lifeline

4.1 What is FTx Lifeline Support options And links

4.2 FasTrax POS Support

4.2.1 Documentation

4.2.2 Video tutorials

4.2.3 FAQ's

4.3 FTx Digtial Signage Support

4.3.1 Documentation

4.3.2 Video tutorials

4.3.3 FAQ's

4.4 FTx Adpro Support

4.4.1 Documentation

4.4.2 Video tutorials

4.4.3 FAQ's

4.5 FTx Warehouse Support

4.5.1 Documentation

4.5.2 Video tutorials

4.5.3 FAQ's

4.6 FTx Loyalty Support

4.6.1 Documentation

4.6.2 Video tutorials

4.6.3 FAQ's

5Contact Us
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